Samsung Galaxy Phone fire held responsible in evacuation of Southwest flight

Fariha Khan
October 7, 2016
744

Samsung Galaxy is once again in news and yes as you must have guessed, there are more issues we are to hear related to the devices. Samsung Galaxy fire held in Southwest Airlines evacuated a number of passengers from a flight that was about to take off from Louisville Airport in Kentucky after the cabin filled with smoke from a Samsung Galaxy handset. Interestingly, the phone was a replacement Galaxy Note 7 that was turned off since the flight was about to take off.

According to reports, all passengers and flight crew were safely removed from the aircraft. The Galaxy Note 7 owner explained that his handset had been replaced by AT&T hardly few days back. The replacement model had the green battery icon which indicated that it was a fixed model believed "safe" by the company. Hello Samsung? What’s wrong?

What actually happened?

The Samsung Galaxy fire incident took place few minutes before the aircraft had to depart for Baltimore. The plane had taxied already across the runway and was ready to take off, but as soon as the soon was reported it returned to the gate.

The phone owner reported that the phone was turned off when requested by flight crew and the handset started smoking in his pocket. He dropped the Galaxy phone down and saw that is started giving out thick gray-green smoke. He also said that he had only ever used a wireless induction charger to recharge the device. The phone was almost fully charged when the fire arose.

Samsung’s September story

It was back in September when Samsung first responded to reports of fires pertaining Galaxy phone. The company was urged by Consumer Reports to execute an official recall. Samsung announced official recall after 2 weeks with the U.S. Consumer Product Safety Commission asking users in American to stop using the device instantly and get it replaced or refunded. The firm has issued recalls in other parts of the world as well like South Korea. However, it did not recall its threating devices in China and hence was criticized for it.

Samsung making things worse

According to a report U.S. officials expressed that Samsung seems to have worsened the situation in the way it has communicated with regulators and consumers, originally providing contradictory information.

Time to wake up

The incident of Samsung Galaxy fire in Southwest Airlines is not a small incident. Samsung got to do something and it has to do something now before more and more people get offended by terrible incidents related to its Galaxy phones, which earn a bad name to the overall repute of the company… Samsung wake up!