queuing model excel

Queuing Model Excel 30

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From: Bizpep
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers the average customer service rate the cost to the business of customer waiting time (customer dissatisfaction) and the cost to operate customer service points. Queuing models are used extensively in call centers toll booth operations and situations where a there is a queue for service including counter staff service staff call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue their average waiting time and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.

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  • Download Queuing Model Excel
    Download Queuing Model Excel
Title

Queuing Model Excel

Author

Bizpep

File Name

qme.zip

File Size

293.6 kb

Requirements

Microsoft Excel

OS

Win2000,Win98,WinOther,WinServer,WinVista,WinVista x64,WinXP,Other

Languages

English

Published On

2015-02-05 04:05:48

Change Log

Evaluation Mode with Excel 2007 and Excel 97-2003 versions.

Tagged As

Queue, Queuing, Model, Customer, Staff, Service,

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Software Information
  • 0 / from 0 votes
  • Downloads : 3
  • Views : 515
  • File Size : 293.6 kb
  • 1/55 Virus Flags
Download Queuing Model Excel
Screenshot
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