manageengine supportcenter plus

ManageEngine SupportCenter Plus 7

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  • 0 / from 0 votes
  • Downloads : 11
  • Views : 1.6k
  • File Size : 32.8 MB
  • 0/56 Virus Flags
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ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing Account & Contact Management SLA Management and Knowledge base in one low-cost easy-to-use package. It helps you track and resolve customer issues quickly thereby delivering superior customer support and taking customer satisfaction to the next level.Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere anytime using just a browser.Self-Service PortalReduce call volumes with a Web-based self service portal where customers can search the knowledge base submit a request or check the status of their open requests.Customer Case TrackingA robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent reliable and superior service to their customers.Knowledge BaseEmpower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.SLA ManagementImprove customer satisfaction with defining proper service level agreements monitoring SLA compliance and escalating SLA violations.Account & Contact ManagementTrack and manage all your customer accounts and their contact information and thereby improve customer relationships.Product CatalogEmpower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased.Customer Service ReportsRequests that are open closed or overdue at any instant of time the SLA violations that had happened which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.

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  • Download ManageEngine SupportCenter Plus
    Download ManageEngine SupportCenter Plus
Title

ManageEngine SupportCenter Plus

Author

ZOHO Corp.

File Name

ManageEngine_SupportCenter_Plus.exe

File Size

32.8 MB

Requirements

P III 1Ghz & more, 256 MB RAM

OS

Windows2000,WinXP,Windows2003,Linux

Languages

English,Chinese,ChineseSimplified,ChineseTraditional,Dutch,French,German,Japanese,Portuguese,Spanish

Published On

2015-02-06 16:11:03

Change Log

Service ManagementSLAContracts Management Business RulesWork Flow Self Service Portal Account & Contact Management

Tagged As

Customer Support Software, Customer Service Management Software, Request Tracking, Service Level Agreement, Self Service Portal, Knowledge base,

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Software Information
  • 0 / from 0 votes
  • Downloads : 11
  • Views : 1.6k
  • File Size : 32.8 MB
  • 0/56 Virus Flags
Download ManageEngine SupportCenter Plus
Screenshot
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