ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too.
By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to Improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key WorkFlow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product Catalog based on product type, that lists all assets owned by your organization.
ServiceDesk Plus new features:
-Customize your dashboard
-Add more additional fields for service request
-Change the type of request